Terms & Conditions (for on-line customers)
For single bookings of less than fourteen consecutive days, full payment by use of the online credit card/debit card payment is required at the time of booking. Should full payment not reach Hotel24seven.com’s account at the time of booking , the company reserves the right to cancel any bookings made.
For further details please contact the manager on 0844 770 9411.
Please note, however, failure to pay in accordance with the terms of payment as agreed by the manager may result in a cancellation of the booked accommodation.
2. Payment Methods
Hotel24seven.com accepts the following methods of payment:-
o Online transcation through Credit/Debit Card: Visa/Mastercard/Visa Electron/Maestro/Solo
o Cash (for multiple bookings or single bookings over 14 days only)
3. Accommodation and Occupancy
The number of people permitted to occupy each room/suite is limited to the number of beds as indicated on the website. However, in some rooms/suites, a temporary bed can be provided for short periods and will be charged by prior agreement at the time of booking.
If, on any occasion, the number of people permitted to occupy an room/suite is exceeded, Hotel24seven.com reserve the right to cancel the customers stay with immediate effect and withhold the booking fee.
4. Arrivals and Departures
Rooms are available for occupation from 15:00 hours on the day of arrival to 11:00 hours on the day of departure. All additional hours will be charged as one days booking, unless otherwise agreed with the manager.
5. Access & Security - IMPORTANT
To ensure maximum security and privacy, Hotel24seven.com operates a access code entry system that will provide customers with a unique code that will allow access to the entrance of the lodge and the individual room/suite the custome has booked. Customers will be provided with an access code on completition of the booking and payment via a secure email sendt 24 hours before arrival.
6. Confirmation of Booking
On reciept of a completed form and full payment (where applicable), Hotel24seven.com will e-mail the customer with confirmation of their booking.
7. Cancellation Policy
All cancellations must be confirmed by e-mail to email@example.com.
Hotel24seven runs a strict policy of not providing refunds, under any circumstances, should a customer not arrive for a pre-arranged booking without providing proper notice.
Where cancellation is received less than 1 day prior to arrival, Hotel24seven reserve the right to charge a cancellation fee of £10
8. Additional Charges
Upon booking, the customer’s credit card details will be taken as security for any additional charges:-
For customers staying for periods over seven days, there will be an optional weekly room cleaning service and linen service provided free of charge.
For long term stay
However, whilst Hotel24seven expects each room/suite to be left in a reasonable state on departure, should additional cleaning be required after the customers departure, the cost of this cleaning will be made as an additional charge directly from the customers credit card. An itemised bill relating to this expense/s will be e-mailed to the customer within seven working days.
Without exception, damages to the rooms or the shared kitchen must be paid in full by the customer. In the event of any breakages or damage (before or after the customer vacates), Hotel24seven will provide the customer with a detailed breakdown of the issues and the repair costs. Where possible, photographic evidence will also be supplied on request and an itemised bill relating to this expense will be e-mailed within seven working days.
If the emergency call out number is used to contact or call out a member of staff between the hours of 21:00 and 07:00 - for any purpose OTHER than a genuine emergency, (i.e. a customer has forgotten his/her access code), Hotel24seven reserves the right to charge the customer a ‘call out fee’ of £50 plus VAT. The amount will be debitted from the customers credit card within three working days.
9. Broadband Access
Hotel24seven provides a 24/7 Broadband facility in all rooms at no additional charge. However, whilst Hotel24seven will make every effort to ensure that the service is available at all times, should there be a fault with the user’s hardware or software, or the service is temporarily suspended, the company do not offer any refund or reduction in the room rates.
Hotel24seven does not assume any responsibility for any damage to a computer belonging to a customer, nor the data contained on it, or the security of any data transmitted over the Internet. It is the sole responsibility of customers to protect their computers from viruses, loss of data and/or unauthorised access.
All rates quoted are based on the company pricing structure at the time that a booking is confirmed. Once a booking has been confirmed Hotel24seven will not change the rate quoted unless you change the booking. VAT is included in the price and is charged at the rate in force at the time of invoicing. Rates are subject to change without notice.
11. Insurance and Liability
Hotel24seven cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings at the rooms. Nor can Hotel24seven be held liable for the acts or defaults caused by third parties.
12. Shared Facilities
Where facilities at a Hotel24seven property are shared (i.e. the kitchen and/or garden) customers are requested to respect the health and safety guidelines, as displayed on notices within the building. Particular attention should be paid to the standard hygiene issues relating to the preparation and consumption of food and beverages on the premises.
13. Feedback and Complaints
In the event that a customer is not entirely satisfied with the service, he/she should notify the manager in the first instance. If the problem cannot be resolved at this stage, please put your comments in writing to The General Manager, Hotel24seven, 1 Dean Lane, Southville, Bristol. BS3 1DE. Our policy is to acknowledge any complaint within five working days.
Hotel24seven regrets that pets are not allowed in the rooms/suites, under any circumstances.
15. No Smoking Policy
In the interest of all customers and staff, Hotel24seven operate a strict no-smoking policy in all parts of the building. However, smoking is permitable in the outside areas such as gardens and courtyards providing the customer removes the subsequent litter.
Hotel24seven cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.
17. Lost Property
Any items left in the room/suite will be kept at the company head office for a maximum of three months after the departure date. Customers will be expected to pay for any postal/delivery costs associated with the return of such items.
18. Company Website
Every effort has been made by Hotel24seven to ensure that the information and images on its website are accurate. However, information and images are subject to change without notice.
Please note that rooms/suites as featured on the website are individual and may vary in style, size and layout. Please contact the manager for further information on the individual apartments.
Please note that, should a customer/s be in breach of these terms and conditions, Hotel24seven.com reserve the right to request that they vacate their apartment within 24 hours.
Hotel24seven.com are trading names for H & H E Davey (Bristol) Ltd.